From 1st June 2017, the GP appointment system has changed.
Walk-in appointments are no longer available.
To book same day GP appointments, please use our ONLINE SERVICES, if you have an account with us. Otherwise, please CALL the surgery:
OUR APPOINTMENT LINES ARE :
0208 586 5123 or 0208 586 5132
For SAME DAY MORNING SURGERY appointments, please call between 8.00am and 10.00am.
For SAME DAY EVENING SURGERY appointments, please call between 2.00pm and 4.00pm.
To avoid disappointment, please book as soon as possible.
GENERAL QUERIES PHONE LINES: - 9am - 6.30pm
0208 586 5111
0208 586 5124
0208 586 5123 ( 8am - 6.30pm)
The practice also offers pre-bookable online appointments and telephone appointments which can be booked up to four weeks ahead.
Extended hours (by appointment only) on Thursday between 7.00am - 8.00am and Saturday between 8.00am and 1.30pm.
Appointments for the above sessions can be booked during the week. Please contact the surgery on Monday morning for these appointments, as they get booked up quickly.
These appointments are offered mainly for working patients.
Please arrive 10-15 minutes before your given appointment time and inform the receptionist or use the self-check in system so that the doctor/nurse will know that ypu are here.
Please give 24 hours' notice to cancel an appointment.
Our practice clinicians try to see patients on time. If a doctor, nurse or any other Clinician is running more than 30 minutes late, you will be informed. Unfortunately, as a result of late attendances, we have decided that if you are late by more than 10 minutes and you have not informed our receptionist prior to attending, then we may request you to re-book an alternative appointment. Therefore, please inform us if you cannot make your scheduled appointment, as another patient could be seen. If you fail to attend 3 appointments without notification, an alert is inserted into your medical records. If this persists, you will unfortunately be removed from our Practice's register.
Please note: It is your responsibility to ensure that we have up to date contact details.
Repeat prescription ordering and appointment booking are now available online via the Patient Access link. Using this service patients can also access their medical records for information regarding their medical problems, medication and adverse reactions.
To sign up to use this service please contact reception for your online registration instructions.
Appointments with the Nurse
Please telephone our receptionists or drop in at the surgery to make an appointment with the nurse. Please make a separate appointment for each family member needing to be seen.
Cancel An Appointment
If you are unable to keep your appointment or no longer need it, please inform the surgery as soon as possible. This will enable us to offer your appointment to another patient. Text reminders are sent for the appointment. If you are cancelling the appointment please text back to inform cancellation.